Terms

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PASSENGER POLICIES

FARES ( Starting July 1, 2023)

  • $3 per trip, and an additional $1 per accompanying passenger, up to two additional passengers (maximum total of three passengers per trip).
  • Passengers must pay using the DCNC Mobile App, which requires a credit or debit card on file in-app at the time of booking. Payments (cash/card) will not be allowed on board.

RIDE CANCELLATIONS / NO SHOWS

  • Users that Cancel a trip more than five minutes after booking will be subject to a $1.50 late cancellation penalty fee.
  • Users that are No-Shows upon arrival of the DCNC vehicle (after a three-minute waiting period) will be subject to a $3 penalty fee. A no-show occurs when a user fails to appear to board the vehicle for a scheduled trip within three minutes of vehicle arrival.
  • Those who attempt to use the service without payment will be permanently suspended from using the service.
  • Users can dispute a cancellation or no-show fee within 24 hours of the booked trip. In the app, click Contact Us, and then email. Include name, date and time of booked ride, pick up and drop-off locations, phone number, and reason for the dispute. Allow 7 to 10 business days for any refund adjustments.
  • Cleaning fees for users that disrupt regular service after causing a significant mess in the vehicle.
    • $75 – extensive liquid and smelly messes inside the vehicle, including bodily fluids and wet food (such as foods that have sauces/broth that have a strong smell)
    • $35 – significant staining liquid messes and sticky materials inside the vehicle, such as coffee, soda, grease from food, etc.
    • $10 – small amounts of liquid spills that stain, such as drops of coffee, soda, grease from food, etc.

SUSPENSION POLICY

DC Neighborhood Connect (DCNC) reserves the right to permanently ban customers in extreme cases such as physical or verbal assault, carrying weapons, making threats, illegal activity, or repeated disobeying of rider rules. DCNC will consider other violations with supporting evidence on a case-by-case basis to protect driver and passenger safety.

Customers may be temporarily suspended if any of the following actions occur:

  • Intentionally providing incorrect information during registration or during the booking reservation process, such as providing an incorrect first or last name, address, phone number, or number of passengers. Drivers reserve the right to ask for passenger names upon pick up to verify the person riding the van is the same person on the booking.
  • Use of abusive language or gestures against operators, dispatchers, drivers, DFHV staff, stakeholders, or other passengers.
  • Conducting inappropriate or illegal actions within a van, i.e. drinking alcohol, ingesting drugs, littering in the vehicle, or smoking.
  • Violating rules displayed in the van (no food or drinks, riders must be 16+ or accompanied by adult)
  • Repeated No Shows or Late Cancellation (3 in one week = suspension).  A late cancellation is when a rider cancels a ride 5 minutes after booking.  Refer to Schedule of Suspensions.

 

SCHEDULE OF SUSPENSIONS

Upon first violation, a passenger will receive a warning, unless the violation warrants a permanent ban.

  • SECOND VIOLATION The customer receives a 7-day (1-week) suspension.
  • THIRD VIOLATION The customer receives a 14-day (2-week) suspension.
  • FOURTH VIOLATION The customer receives a 21-day (3-week) suspension, with a recommendation to be suspended from the program until the end of the calendar year.

 

BAGGAGE

All bags must be able to fit securely on lap or underneath your seat, and not disturb any other passenger’s space.  The passenger is allowed 3 personal sized bags, such as small backpacks, purses and tote bags, and plastic or paper shopping bags.

Trunk space is reserved only for strollers, walkers, rollators, and any mobility devices.  Trunk space will not be used for any baggage, including luggage, shopping bags, or other items not listed above.

 

SERVICE MAY BE REFUSED IF

  • Number of incorrect passengers was booked
  • If a customer is threatening or poses a risk to the driver and passengers.
  • Violating baggage rule
  • Passenger is not 16+
  • Passenger has an animal or pet other than a service animal or small animal securely enclosed in a designated carrier.

Terms of Use

 

Section 1 – Introduction

These Terms of Service (“Terms of Service”) oversee the access or use by you of applications, websites, content, product, and services of DC Neighborhood Connect (“Services”), made accessible by Transco. PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Your access and use of the Services constitute your consent to be bound by these Terms of Service, which establish a contractual relationship between you and DC DC Neighborhood Connect. If you don’t consent to these Terms of Service, you may not access or use the Services. DC Neighborhood Connect may amend these Terms of Service occasionally. Amendments will be effective upon DC Neighborhood Connect’s posting of such updated Terms of Service at this location. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms of Service, as amended.

Our collection and use of personal information in connection with the Services is as provided in DC Neighborhood Connect’s Privacy Policy located at https://dctaxionline.com/DCNEIGHBORHOODCONNECT/privacypolicy.

Section 2 – The Services

The Services comprise an innovation stage that empowers clients of the DC  Neighborhood Connect versatile application (the “Application”) to, in addition to other things, demand, timetable, and pay for rides through the DC  Neighborhood Connect program. Except if generally concurred by DC Neighborhood Connect in a different composed concurrence with you, the Services are made accessible exclusively for your own, noncommercial use.

The Service is currently being offered as a pilot, and as such is limited in its capacity, geographic region, and hours of operation. The geographic region and hours of operation were selected based on the Service’s limited capacity during the pilot and our anticipation of demand for the Service and have no discriminatory rationale or intention.

Section 3 – Eligibility to Use the Service

By using the DC Neighborhood Connect application, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. If you are a parent or guardian of a minor who has registered for or used the Service without your consent, please contact us at DCNeighborhood Connect@districtcab.com.

Section 4 – Your Account and Log-In Credentials

To utilize the Service, you may need to sign in by giving a username, secret key, and mobile phone number. Your record is close to home to you, and you may not impart your record data to, or enable access to your record by, any outsider. As you will be in charge of all action that happens under your entrance accreditations (counting, without constraint, the conduct of whatever other individuals that movement in your gathering), you agree to use reasonable efforts to avert prevent unauthorized access to or utilization of the Service and to preserve the confidentiality of your username and password, and any device that you use to get to the Service.

You are responsible for your sign in credentials and for keeping your data accurate.

You are responsible for any activity resulting from the use of your log-in credentials on the Service. You represent and warrant that the information you give to upon use of the Service and at all other times will be true, accurate, current, and complete.

You consent to notify us immediately of any break in secrecy of your sign in data. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify us by email to transcoinc888@aol.com. You will be solely responsible for the losses by the District and others because of any unapproved use of your account.

If you choose to set up your Account to electronically pay, you will also be required to provide a valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. You grant Transco the right to provide any information you submit to third parties for purposes of facilitating the completion of any transactions initiated by you or on your behalf

There is a risk that unauthorized third parties may engage in illegal activity, such as hacking into DC Neighborhood Connect’s security systems or DC Neighborhood Connect’s contracted vendors’ security system, or by intercepting transmissions of personal information over the Internet. DC Neighborhood Connect is not responsible for any data obtained by third parties in an unauthorized manner.

Section 5 – License

Subject to your compliance with these Terms of Service, DC Neighborhood Connect grants you a constrained, non-selective, non-sublicensable, revocable, non-transferrable permit to: limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to: (i) access and use the App on your personal mobile device solely in connection with your use of the Services; and (ii) access and use any content, information, and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by Transco and Transco’s licensors.

Although DC Neighborhood Connect strives to provide content, information, and related materials that are both useful and accurate, the nature of the data and other information available via the Services is subject to frequent change. Accordingly, the content, information, and related materials available via the Services may not be up-to-date, accurate, or complete at all times.

Section 6 – Code of Conduct

Restrict or inhibit any other user from using the Services, including, without limitation, by means of “hacking” or defacing any portion of the Services;
Use the Services for any unlawful purpose;
Transmit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs or other items of a destructive or malicious nature;
Modify, copy, change, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Services or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services;
Remove any copyright, trademark or other proprietary rights notices contained on the Services or “frame” or “mirror” any part of the Services;
Use any robot, spider, offline reader, site search/retrieval application or other manual or automatic device or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Services or its contents without our prior written consent; or
Take any action that imposes or may impose an unreasonable or disproportionately large load on our (or our third-party providers’) infrastructure.

Section 7 – Additional Travelers

7.1 If you book a ride and multiple people are travelling in your party, you, as the holder of the account associated with the booking, are responsible for the conduct of everybody travelling in your party.
7.2 When making a booking, you must indicate the number of people travelling in your party. If you do not, we reserve the right to refuse service to additional travelers.

Section 8 – Consent to Receive Emails and Text Messages

By making an Account, you agree that the Services may send you informational emails and text (SMS) messages as a major aspect of the ordinary business task of your utilization of the Services. You may quit getting messages and text (SMS) messages from DC Neighborhood Connect whenever. You recognize that opting out or receiving emails or text (SMS) messages may affect your use of the Services.

Section 9 – Network Access and Devices

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and the Application and any updates thereto. DC Neighborhood Connect does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

Section 10 – Disclaimer

THE SERVICES ARE PROVIDED “AS Seems to be” AND “AS AVAILABLE.” DC NEIGHBORHOOD CONNECT DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS OF SERVICE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, DC Neighborhood Connect MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

Section 11 – Limitation of Liability

DC NEIGHBORHOOD CONNECT SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF DC NEIGHBORHOOD CONNECT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DC NEIGHBORHOOD CONNECT  SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF (1) YOUR USE OF OR RELIANCE ON THE SERVICES; (2) YOUR INABILITY TO ACCESS OR USE THE SERVICES; (3) ANY UNAUTHORIZED ACCESS TO OR USE OF ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED ON OUR OR OUR AGENTS’ SERVERS; OR (4) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS POSTED, EMAILED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF DC NEIGHBORHOOD CONNECT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DC NEIGHBORHOOD CONNECT SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND DC NEIGHBORHOOD CONNECT’S REASONABLE CONTROL. IN NO EVENT SHALL DC NEIGHBORHOOD CONNECT’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED FIVE HUNDRED U.S. DOLLARS (US $500).

Section 12 – Indemnity

You agree to indemnify and hold Transco and its officers, directors, employees, and operators harmless from all claims, demands, losses, liabilities, and expenses (counting attorney expenses), emerging out of or in connection with: (I) your use of the Services or services obtained through your use of the Services; (ii) your breach or violation of any of these Terms of Service; or (iii) your violation of the rights of any third party, all without, however, waiving any governmental immunity available to Transco under District of Columbia law.

Section 13 – Termination

These Terms of Service shall remain effective until terminated in accordance with its terms. We reserve the right to immediately terminate these Terms of Service, and/or your access to and use of the Services or any portion thereof, at any time and for any reason, with or without cause. Additionally, we reserve the right, in our sole discretion, to modify, suspend or discontinue any part of the Services at any time, with or without notice to you. Upon termination of these Terms of Service, your right to use the Services shall immediately cease. You agree that DC Neighborhood Connect may immediately deactivate or delete your password and user name, and all related information and files associated with it, and/or bar any further access to such information or files.

Section 14 – Choice of Law

These Terms of Service and the rights and obligations of the parties under these Terms of Service will be represented by, and understood and deciphered as per, the laws of District of Columbia, barring its principles of contentions of law.

Section 15 – General

You may not assign these Terms of Service without Transco’s prior approval. Any purported violation of this section will be voided. No joint venture, partnership, employment, or agency relationship exists between you and Transco as a result of this agreement or use of the Services If any provision of these Terms of Service is held to be invalid or unenforceable, such provision will be struck and the remaining provisions will be enforced to the fullest extent under law. Transco’s failure to enforce any right or provision in these Terms of Service will not constitute a waiver of such right or provision unless acknowledged and agreed to by Transco in writing.

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